Objective: Reduce Manpower Costs by 50%

Let us complete that technical puzzle.

Take advantage of our technological expertise and our team of motivated, experienced & skillful engineers to help you achieve your IT operations objective. When you outsource your technical support to us, you'll not only enjoy savings but also the peace of mind knowing we are backing you up with our years of expertise.

We welcome all enquiries.

 

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+ A Professional Team Who Serve Your Clients On Time.

Scenario: You could be thinking of hiring a few extra hands for your products which requires your staff to be IT trained. If each staff cost you S$1500.00 a month and he/she has to service 20 clients (islandwide) in a day, it is quite impossible. On the other hand, for example, assuming that the staff can efficiently service 5 clients in a day and your demand is set at 50 clients to be serviced in a day, you'll have to hire 10 staff. And 10 staff will cost you S$15,000 per month, that works to around S$180,000 every year on payroll alone. Not to mention the delays that might result in sales lost or customer frustration. We recommend you to outsource your technical to us if your volume is not at a fixed pace. Take note, your clients might not need servicing all the time. This means that if you clock a lower volume, you'll still incur a very high manpower cost. We can potentially save you up to 50% of the actual costing.

Plus Point 1 : When you partner with us on technological outsourcing, we provide you with all the manpower and expertise you need. Our team can get started in as soon as 3 days upon agreement. You don't have to worry about job volume, manpower and managing them. You'll just concentrate on the business. Through systematic communication, we are able to service jobs up to 40-50 per day, depending on the complexity of the job, and still be on time.

+ Failsafe Policy

Plus Point 2 :We have a failsafe policy, this means that if one engineer is engaged in 1 location with unexpected technical problems and is required to solve it, another engineer takes over his job over at the next location. We also send engineers to your premises, for product technical training or retraining. This ensures that all engineers possess on the job skills to deal in your projects.

+ Seamless Partnership

Plus Point 3: We are committed to the partnership by working the guidelines you've set, workflow, customer handling, image and communications. All you have to do is to furnish us with the tools (if any) for the job and your tech objectives and we'll do the rest. We are also transparent to your clients and take a ethical approach in our practice. This means that our engineers will never ever sell anything unrelated and unauthorised to your clients. Transparency wise, we are a flexible team whereby you may request for us to wear your uniform or your corporate accessories.

+ Long Hours & Extended Support

Plus Point 4: We have a team of motivated and initiated engineers. We offer support even in late nights, non working days via Nuclear Care, website and email.

+ Open Pricing Structure

Plus Point 5: Our pricing structure is open to discussion after studying your work flow and job demands. Our end objective is to forge a win win partnership with your company.

+ Documentation

Plus Point 6: We tailor make our Service Level Agreement (SLA) in relevance to the scope of work required of us and it contains the Stakeholders, Revisions, Business objectives, Support Policies and other clauses as a assurance of our quality, service and both parties obligation.

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> Outsourcing Services

  • Helpdesk Support
  • Islandwide Onsite Support (most popular!)
  • Network Support
  • Web Services Support