NUCLEAR CARE PROTECTION PLAN (NCPP)
TERMS
AND CONDITIONS
WEF 05th
January 2006
Definitions: "We", "NWOC", "Company" refers to NUCLEAR WORLD OF COMPUTING PTE LTD with offices located at 8a Mosque Street Singapore 059488 and is a Singapore registered company since 2004. “End user’, “customer, “you” shall refer to the Nuclear Care Protection Plan subscriber. 1. SERVICE OVERVIEW 1.0.1 Nuclear Care Protection Plan is a service rendered to end user to fix and solve computer related problems that arises from the hardware and software. As such, we provide warranty for our service performed on the computers that was registered during your sign up. The warranty period shall depend on the plan that you chose. Nuclear Care Protection Plan is a plan that is exclusively designed for you by NWOC. NOTE: NCPP is NOT a hardware or software warranty that extends beyond your original product warranty or capability. Your hardware is subjected to manufacturer’s warranty and in most cases; it is not supported in service centres unless it has an international warranty. In most cases, customers may still send in for repair but repair charges may be levied. If there’s a doubt, feel free to consult our engineers. 1.0.2. For computing equipment that is registered by us in your order, we will service all technical problems you faced accordingly to the plan you’ve subscribed. We cannot be responsible or held liable for any acts of God, user negligence, unauthorized hacking, installations or modifications, power surges, theft that result in operating errors or failures in your computer system that was registered with us. 1.0.3 You may upgrade your existing plan anytime by paying for the difference. For downgrades, a fee of S$30.00 is applicable and any unused hours or services are non refundable or exchangeable. 1.0.4 NCPP is subjected to changes with advance 7 day notification to the end user. We reserve the right to make suitable changes to our service plans, coverage, pricing and terms. 1.0.5. All plans are on a prepaid basis only. Customers may choose what suits their budget better through revision of our plans. Credit terms for the corporate user shall be determined by length of contract and initial plan must be prepaid before commencement. a.
6 to 11 months = 7 days credit 1.0.6 If hardware replacement(s) or hardware/software upgrades are needed, our engineers will first make the best recommendation before placing the order for you. Take note that the cost involved in replacing your faulty hardware component is independent of the plan you’ve subscribed to. You will be given a quotation in advance and the job will commence as soon as you approve the purchase. You are required to furnish a deposit of 50% for the total order price if it exceeds S$500.00, and 30% if it is below S$499.00. 1.0.7 The NCPP comprises of 2 components. Users are required to choose a plan from clause 5 + clause 6 (see below) which equals to the total price for the plan.
2.0.1. We are a team of certified engineers providing round the clock, professional onsite computer service. Your service hour coverage might be different, please check out your plan subscribed as you might be required to pay surcharges for outside hours or Public holidays. 2.0.2. For subscribers of NCPP, the transportation charge is waived for all plans for us to go onsite and rectify your computer problems. However, please ensure that you are available in your premises on the date and time of appointment. Our transportation waiver rule does not entitle customers to use it for other delivery purposes, with no relevance to the subject of solving computer problems onsite. 2.03. For any plan signed up, we’ll back it up with a Service Level Agreement which you’ll receive when our engineer visit you or whenever you renew your subscription plan. 2.0.4. Please read out the individual terms and conditions + mechanics on the following links: a. Pick & Return Service (Off site): http://www.nuclear.com.sg/nuclearcare/picknreturn.html b. Islandwide Onsite Service: http://www.nuclear.com.sg/nuclearcare/islandwide.html c. 9 AM to 5 PM Phone Support: http://www.nuclear.com.sg/nuclearcare/islandwide.html d. 24 Hour Phone Support: http://www.nuclear.com.sg/nuclearcare/24hrphone.html e. 24 Hour Onsite Support: http://www.nuclear.com.sg/nuclearcare/24hronsite.html f. Service Coverage (hours): http://www.nuclear.com.sg/nuclearcare/servicecoverage.html g.
3
Hour Response Time:
http://www.nuclear.com.sg/nuclearcare/3hrresponse.html h. SLA Provided? : http://www.nuclear.com.sg/nuclearcare/slaprovided.html
Please refer to our relevant web links regarding our area of expertise. a. PC Troubleshooting : http://www.nuclear.com.sg/service/index.html b. Networking: http://www.nuclear.com.sg/service/networking.html c. Security & Surveillance: http://www.nuclear.com.sg/service/security.html d. Data Recovery: http://www.nuclear.com.sg/service/datarecovery.html e. Outsourcing: http://www.nuclear.com.sg/service/outsource.html f. Training: http://www.nuclear.com.sg/service/service/training.html g. RMA / Courier: http://www.nuclear.com.sg/service/rma.html
4. SERVICE WARRANTY 4.0.1 Hardware purchase/ upgrades: Applicable only to the hardware purchased and installed by us. Depending on the manufacturer, hardware warranties might vary. Service warranty void if problem arises due to user negligence or improper usage. 4.02
Software problems (Virus/ adware/ spyware removal): Service warranty void
if problem arises due to user negligence or improper usage. 4.0.4 Second hand hardware: Applicable only to the hardware purchased and installed by us. Depending on the manufacturer, hardware warranties might vary. Service warranty void if problem arises due to user negligence or improper usage. 4.0.5 Networking problems: As any networking jobs are signed and accepted by you after completion, service warranty shall be void if any router/modem/switch settings are tampered with, resulting in malfunction or hardware problem.
5. PLAN SUBSCRIPTION 5.01 Minimum contractual terms is one month and maximum contractual terms is 12 months prior to renewal. Prices and plans are subjected to change with prior notice of 7 days in advance to customer. 5.0.2 Minimum age for subscribing to any NCPP package is 21 years old. 5.0.3 Value added services included in the plans as below; a. FREE PC Tune Up : http://www.nuclear.com.sg/nuclearcare/freepctuneup.html b. Remote Backup Service: http://www.nuclear.com.sg/nuclearcare/webbased.html c. 30 Day Money back guarantee: http://www.nuclear.com.sg/nuclearcare/30day.html
6.0.1 Customers can view in a glance the hours entitlement that corresponds to the plan subscription. The higher the plan, the more the perks are. 6.0.2: Able to bring unused hours forward? Unused hours are not refundable or exchangeable for cash. Depending on the plan, unused hours may be brought forward to the next month only, and all remaining hours will expire. 6.0.3 Plan transferable to another party? Not having as much problems on the computer as before? You may wish to extend help to your family, friends or business associates by transferring your subscription. Once transferred, you are not able to enjoy the same perks as before if you call us for service. However, your bistro membership still remains your property and we will supply a membership to whomever you’ve transferred the plan to. 6.0.4 Online booking for onsite service?: All plans comes with a online booking calendar for you to book conveniently, 24 hours a day, 7 days a week. When you sign up for any NCPP package, your welcome email will consist of a booking username and password for you to gain access to the booking site. 6.0.5 Eligible for referral fee(s)? Just to tell you how much we appreciate your business, we are giving up to 20% in referral payouts whenever you refer someone to us. Take this opportunity to earn a residual income as long as the subscriber plan carries on. It’s really that simple. You will automatically become our affiliate when you sign up! Here’s the structure: a.
Outpost Plan: 10% of plan subscription (one-time) + 2% of hours plan.(recurring)
(clause 5+6)
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