SLA Provided?
| Definition : | SLA is also known as the Service Level Agreement, a commonly used contract in a commercial collaboration from vendor to client. The SLA is a document that clearly states the service standards, terms & conditions, revisions, stakeholders, policies, acceptable uses, obligations of client and vendor and more. In short, it is a formal agreement used to protect the interests of both parties throughout the contract duration. |
| Turnaround Time : | Our SLA is always available to you before you sign up. |
| Charges : | Not Applicable. |
| Notes : | #1. Please ensure that you read through the entire SLA to have a clear understanding of what service you will be provided. #2. Any revisions made to the SLA shall have to be mutually agreed by both parties in writing.
|