Service Coverage (hours)
| Definition : | We have specific service timing for subscribers with different timing requirements, budget and needs. As such, users enjoy greater savings by streamlining their needs to specific timing instead of paying for the "full course"! |
| Turnaround Time : | Depending on the complexity of your PC problem, there is some remote possibility that our engineers are sometimes required to complete the job for you beyond the stiplulated time. In the event of extended hours (while on the job), we will only bill you based on your current hour credit. If you've run out of hours on your current plan, we'll simply use the first hour and subsequent hour billing policy. |
| Charges : | #1.Charges will be based on your current plan. #2.Transportation charge is waived if you've subscribed to any plans. #3. Excludes any hardware cost if replacement needed. #4. If you're on the "outpost" plan and you need us onsite after 6pm, It's S$25.00 per incident excluding the time needed to perform the repair. |
| Notes : | #5. Please ensure that you are available in the premises at the designated date and time so as to facilitate the repair to be done. #6. Upon completion, please sign on our Service Report and Time Sheet so that your incident will be recorded for any future diagnosis needs. #7. Any cancellations has to be done 12 hours beforehand by calling +65 6837 2908. #8. Based on 1 hour block per job request onsite/offsite. Plan subscribed must be paid upfront before commencement. PC tune ups are NOT considered as a job request, therefore no deductions will be made on the hours allocated. |