Nuclear® Care for Corporate.
Professional IT support in a nutshell.

Costly maintenance is a thing of the past. The Nuclear® Care Protection Plan for Corporate is a flexible, "pay per use" model with a LOW monthly fee, whereby you'll enjoy greater savings compared to fixed plans. What's more, you'll get a referral fee (selected plans) if you recommend someone else to sign up! That's our way of thanking you for being our customer.

OUTPOST
GARRISON
FORTRESS
OPERATION MODE & SERVICE HOURS
Pick & Return Service (Off site):
Islandwide Onsite Service :
9 AM to 5 PM Phone Support:
24 Hour Phone Support :
24 Hour Onsite Support :
Service Coverage (hours):
9 am to 5 pm
(Mon to Fri)^
9 am to 9 pm
(Mon to Sat)^
24 x 7
3 Hour Response Time :
Transportation charge per trip:
WAIVED
WAIVED
WAIVED
Late night Surcharge (from 9pm onwards):
+$30.00 per incident
+$25.00 per incident
+$20.00 per incident
Public Holiday Surcharge:
+S$30.00 per incident
+$25.00 per incident
+$20.00 per incident
SLA Provided? (Service Level Agreement) :
 
TECHNICAL COVERAGE *
PC Troubleshooting :
Networking :
Security & Surveillance:
Data Recovery :
Outsourcing :
Training :
5% off
10% off
20% off
Server setup/troubleshooting:
Computer Rental:
RMA / Courier :
 
SERVICE WARRANTY*  
Hardware purchase/ upgrades: **
60 days
90 days
120 days

Software problems: ***
(Virus/adware/spyware removal)
10 days
14 days
21 days
Operating System problems:****
(Installation/formatting)
14 days
21 days
30 days
Second hand hardware:***
14 days
21 days
30 days
Networking problems: +
14 days
21 days
30 days
       
#1. PLAN SUBSCRIPTION
No. of workstation (laptop or desktop) :
1 - 5
6 - 10
11 above
FREE PC Tune Up :
Once a Month
Once a Month
Once a Month
Remote Backup Service ^^:


3 GB


6 GB

Price per PC, Monthly :
S$40.00
S$36.00
S$32.00
Price per PC, Quarterly (10% off):
S$36.00
S$32.00
S$28.00
Price per PC, Yearly (20% off):
S$32.00
S$28.00
S$22.00
30 Day Money back guarantee :
       
#2. HOURLY CHARGES FOR PC SERVICES
HOURS allocated for this plan:
5 Hours
10 Hours
15 Hours
If exceed hours defined, thereafter:
1st hour : S$15.00
Sub. hour: S$12.00
1st hour : S$13.50
Sub. hour: S$10.00
1st hour : S$12.00
Sub. hour: S$9.50
Special price for you :
S$99.50
S$179.00
S$238.00
Able to bring unused hours forward?:
Plan transferable to another party?:
Online booking for onsite service?:
Eligible for referral fee(s) ? +++:

Where 1 + 2 = Your total price for Nuclear Care Protection Plan.
 
 
PLEASE READ

 

 

NOTE

* Windows based operating system only.

** Applicable only to the hardware purchased and installed by us. Depending on the manufacturer, hardware warranties might vary.Service warranty void if problem arises due to user negligence or improper usage.

*** Service warranty void if problem arises due to user negligence or improper usage.

**** Service warranty void if problem due to hardware failure.

+ As any networking jobs are signed and accepted by you after completion, service warranty shall be void if any router/modem/switch settings are tampered with, resulting in malfunction or hardware problem.

^ Excluding Public holidays

^^ Can be upgraded to a web hosting account (NUCLEAR TITANIUM PLAN 3GB) and get 50% off!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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