30 Day money back guarantee
| Definition : | We provide great value and flexibility in the technical support industry. Customer satisfaction is our top priority, to solve all your PC problems well is another. As such, you may cancel your account and get up to 90%* refund if you'll not happy with our service within the first 30 days of signing up with us. |
| Turnaround Time : | Not Applicable. |
| Charges : | Not Applicable. |
| Notes : | * Our refund policy is 90% of original price paid by you in your Plan subscription, plus the hours that you have already used. For example, if you subscribed to the "outpost" plan and protection is on 1 computer, your subscription rate payable is S$40.00 monthly. We'll refund up to S$36.00 (90%) . And if you've used up 2 hours, we'll refund you up to 50% of the remaining 3 hours left, which is S$29.85 exactly. If you've used up all hours allocated, we will refund you up to 50% of your plan subscription instead of 90%. Each refund case will be handled by our senior management who will listen and make due recommendations to the issues concerned. |